Resources for Fleet Managers and Drivers

For Fleet Managers and Drivers, useful resources for the operation of your vehicles.

Use our Service Locator for servicing and maintenance, tyres and fuel
Service Locator
Useful resources for your fleet and drivers

We are here to provide you with the support and resources you need to keep your vehicles moving*.

For all customer enquires including roadside assistance, accident management, maintenance and servicing, fuel card enquiries, tolls, registration and CTP renewals call 1800 297 900

Our supplier finder will help you find the most convenient location to get your vehicle serviced, top-up on fuel (BP, Caltex/Ampol, Shell) or get your tyres changed. We’ve also included helpful contacts in the case of accidents, breakdowns and emergencies.

*Please check with you company fleet manager which of the services below are included in your lease with NextFleet.

Accident Management
1800 297 900

If you are involved in a vehicle accident, please follow the below steps:

  • Stay calm
  • Turn off your engine
  • Turn on your hazard lights
  • Do not admit liability
  • Call the Toll-Free number 1800 297 900 and follow the prompts and one of our friendly staff will guide you through the process.

Roadside Assist
1800 297 900

If your vehicle breakdowns and you require roadside assistance, please follow the steps below:

  • Park your vehicle in a safe location
  • Switch the vehicle hazard lights on
  • Call the Toll-Free number 1800 297 900 and follow the prompts
  • Remain in your vehicle and only exit if safe to do so – remain behind any safety barrier until help arrives.

Maintenance, Tyres, Batteries and Glass

When your vehicle is due for service, you will need to arrange an appointment through an authorised repair service centre. Whilst organising the service, ensure you notify the repairer your vehicle is managed by NextFleet and to call our maintenance team on 1800 297 900 to request a work authorisation number.

Visit our Service Locator for a location close to you.

Service Locator --<
Traffic Infringements

All traffic infringements and parking tickets are sent to your employer to nominate the person driving the vehicle at the time the infringement was committed You are responsible to notify your fleet administrator if someone else was driving the vehicle at the time the offence was committed to ensure accuracy of accountability.

Vehicle Registration and CTP Renewal

We will process the required payments for your vehicle registration and CTP renewal. If a vehicle inspection is required, you/your company’s fleet manager will be notified so that this can be arranged.

Fuel Cards

If any of your fuel cards are lost or stolen, please notify your fleet administrator or contact us on 1800 297 900 during business hours to cancel existing cards and issue new ones.

To generate accurate reporting and offer you the best possible advice, please provide your current odometer reading every time you use any of your fuel cards.


When passing through a toll point, you should hear a beep coming from your e-Tag.f this does not happen or you are suspicious the device is not working properly, notify your fleet administrator to organise a new e-tag.

If your e-Tag is lost or stolen, notify your fleet administrator immediately or contact us on 1800 297 900 during business hours.

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